The documented business management / quality system (where practicable, presented in a charted / graphic form)
describes how the system is operated. Adherence to these procedures by all The Company’s Staff and Security
Operators and relevant representatives is a mandatory requirement. This ensures that The Company’s
business/quality objectives are determined and that means are put in place to enable their achievement.
Means of monitoring, measuring and analysis of our progress towards achieving the objectives are also
determined and implemented. This means that we obtain the necessary feedback so that we can and do review
progress and make changes
or refine our objectives and the system, as necessary, to ensure it continues to be useful and meaningful.
The processes required for The Company’s day-to-day effectiveness, efficiency and continual improvement in the way that it does things are identified. The Company’s performance in carrying out these processes along with the performance of the output
from these processes, are reviewed periodically by top management and the results of this review recorded.
The Quality Manager is directly responsible to The Managing Director and is the appointed management
representative delegated with his full support and authority to develop, maintain and ensure the continual
improvement of The Company’s systems.
The Quality Manager has the necessary freedom to identify all relevant problems and to recommend, initiate and
provide solutions. He/she is responsible for
periodic audits of the system in all relevant aspects, reporting the findings to The Managing Director.
All Staff and Security Operators are responsible for compliance with the requirements in this manual
that relate specifically to his / her responsibilities and duties.